iWeb United States
Server Management
We are available 24 hours a day, 7 days a week whether you are on vacation or out of the office. We’ll feed your servers with updates or fixes when needed. If you are attacked, flooded under traffic or your server is out of control, just call us and we will help !
Our packages will allow you to reduce the management costs related to your servers, provide you with backup space, monitoring, software work time and allow you to feel secure knowing that someone is always there to assist you in case of an emergency.
Available packages
| Specifications | Level 1 | Level 2 | Level 3 | Level 4 | Level 5 | |
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Managed Hosting Services & Assistance |
Our highly proficient support staff will help you out with software installation, configuration and issues.
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15min | 60min | 90min | 120min | 120min |
24/7 Emergency Support |
You can use your monthly managed hosting services work time for emergency support 24 hours per day, 7 days per week. Work time outside business hours is counted in double.
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Ping Monitoring |
Your server response time is monitored and an email notification is sent if any error is detected.
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Monitoring of server services with email notification |
Monitoring of your server's services ensures that your web server, mail server, dns server, database server or any other server software you use is always up and running. When an error is detected, you are notified by email.
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0 | 0 | 5 | 10 | 10 |
System and Log Files Monitoring |
iWeb monitors and inspect your log files for possible intrusion attempts and errors in order to detect potential security threats or server problems.
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« Bad Surprise » Insurance |
The «Bad Surprise» Insurance protects you against viruses, worms, defective softwares or any unforeseen event that would have the effect of requiring the reinstallation of your server and its operating system. If this occurs and you are covered by the Bad Surprise insurance, reinstallation will be free of charge.
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Preferential Hourly Rate |
Holders of Level 3, 4 and 5 management plans automatically benefit from a preferential hourly rate for Software Work Time exceeding the limit included in their plan or for emergency Software Work Time requests.
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O/S Security Updates |
iWeb verifies the availability of the latest security updates and sends you a notification to see if you are interested to have them installed.
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Security Vulnerabilities Updates |
iWeb verifies the availability of the latest supported software updates and sends you a notification to see if you are interested to have them installed.
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Security Audit |
The Security Audit is a yearly server security report that gives the customer a complete overview of the security vulnerabilities associated with their server's configuration. Once the report is produced, our team can use your managed services work time to fix the issues or enhance the security of your server.
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1/yr |
Software Firewall Management (Linux) |
The IP Table Software firewall is installed on the server, and iWeb takes good care to make the proper adjustments according to the customer's needs.
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Server Resources Monitoring |
Server resources Monitoring ensures that your applications do not take too much resources in terms of memory and CPU. The notifications are sent by email.
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24x7 Monitoring, Notification, and Response |
Monitoring, notification and response service offers complete peace of mind. When this service is enabled, iWeb will monitor and respond to fix, within 15 minutes, any issue that is reported by the monitoring system.
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| Prices | Level 1 | Level 2 | Level 3 | Level 4 | Level 5 | |
First server |
Free | $25 / month | $49 / month | $99 / month | $149 / month | |
Additional servers |
Free | $12.50 / month | $24.50 / month | $49.50 / month | $74.50 / month | |
- What softwares do you support?
- Take a look at the Windows, Linux, FreeBSD and OSX softwares we support.
- How can I order ?
- Server management services can be added to your order when you buy any iWeb server.
- When can I ask for assistance?
- At any time, but outside business hours, the time is deducted in double.
Total beast control ! (Level 5 Management)
Level 5 Management is the complete server care solution. It includes, in addition to 50GB backup space and 120 minutes of monthly software assistance, complete 24/7 monitoring of your server's services with immediate response to fix any issue.
Your beast's guardian angel. (Bad Surprise Insurance)
Included with the Level 3, 4 and 5 packages, this insurance protects you against viruses, worms, defective softwares or any unforeseeable events that would require reinstalling both your server and its operating system. Server reinstallations are free whenever you need it.
Management packages include a wide range of services
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Monthly software work time
Ask our team to fix software issues in no time, 24/7. Starting at level 2 and above. -
Extensive Software Support
We support a large number of server software: web, email and databases... -
Server and Service Monitoring
Get notified for ping, http, dns, mysql replication or any other server problem. -
Preferential Hourly Rate
More work has to be done? Levels 3, 4 and 5 offer a preferential rate for additional work. -
Advice Services
You need advice to realize your project? Our team of experts can help. -
Server Security
We can scan your server for security issues upon request.