Server Management Plans
Services that fit your needs.
We are available 24 hours a day, 7 days a week, even if you are on vacation or out of the office. We will feed your servers with fixes when needed, whether you run a blog or an advanced company solution. Just call us and we will help!
- 24/7/365 On Demand Support
- 4 Hours Resolution Time for Hardware Replacement *
- 2 Hours Resolution Time for Accessibility Issue (Getting to the SSH prompt) *
- 8 Hours First Response for Software Issues Support Tickets
- Up to 2 Hours of Software Management Assistance **
- Software Installation or Configuration. ***
- Assistance in Migrating Services from one Server to Another.
- Notification of an Alert or Failure in Less than 15 Minutes
- Proactive Monitoring of Critical services (NOC), Notification & Response
- Critical Services or Hardware Usage Triggers Monitoring
- Rapid Response by NOC team for service restart or server reboot
- Included with all servers
- Email notifications only
- 24/7/365 support, at $75 per hour
* Resolution Time exclude data recovery delays (disks cloning, bare-metal restores, disk copy, etc.) which depend on the amount of data to recover and the recovery method.
** Unused time is not cumulative and is reset at the beginning of each month.
*** See complete list of supported softwares.