Frequently Asked Questions

Ordering & Migrating

How do I choose a dedicated server?

Your choice will depend on how you intend to use your dedicated server. For free, no-obligation advice on choosing the most suitable server, chat live with a sales advisor.

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How and when can I access my dedicated server?

In Montreal data centers, access to your live server via SSH (Linux) or Remote Desktop (Windows) will be provided within 24 hours, or 2 hours for servers with the Smart Layer. The delay may be longer for iWeb dedicated servers in other Internap data centers. If you have ordered a control panel, you will be able to access this once the server is live. Whatever you choose, you can access your client account immediately upon ordering.

What is the minimum contract length?

The minimum contract length is one month.

How and when will I be invoiced?

All prices and payments are in US Dollars (USD). Payments can be made via credit card, PayPal or cheque, and must be paid in advance of each billing cycle.

Can iWeb help migrate my old server?

Our qualified team can help migrate your current server to iWeb. Some fees may apply, or you can use some support time from a server management plan.

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Service & Support

How does iWeb support me?

iWeb provides free Ping Monitoring with email alerts and free 24/7 hardware and network support as part of our SLA. We can also provide software and application installation, configuration, upgrades, analysis and debugging at a fixed hourly rate or as part of a server management plan.

See also:

Are my servers monitored?

All dedicated servers feature free Ping Monitoring that alerts you by email of any changes to your server’s status. You can also set up Rapid Response Monitoring to monitor applications and services, alerting you and restarting the service or server in the event of failure.

See also:
Server management plans and pricing

What would happen if my hardware were to fail?

All hardware is quality-assured before an order is completed. In the event that your hardware were to fail at any time during the life of your server, iWeb will replace the faulty hardware free of charge within a maximum of 4 hours. Due to the inherent risk to your data from hardware, application and user errors, iWeb strongly recommends backing up your data.

See also: Server backup options

What would happen if network or power supply to my server were to fail?

iWeb’s data centers have redundant power supplies and network connections in order to prevent outages. However, if a connection were to be lost, iWeb would notify you and fix the problem as quickly as possible. You may be able to request a credit for outages as part of our SLA.

See also:
Service Level Agreement

Can iWeb provide a custom service or solution?

iWeb can provide custom solutions ranging from server clusters to fully-managed services. We can also help identify possible solutions based on your business need or workload. To find out about a custom solution or service, contact us by phone, live chat or email.

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Hardware & Upgrades

Can I upgrade my server’s hardware (RAM, HDD, SSD)?

Some servers can be upgraded before deployment or by raising a ticket once live. Please check available upgrades before you order by clicking to configure a server, as these are the only upgrades that will be available before or after deployment. Upgradeable servers with the Smart Layer can be upgraded directly in the Control Center once the server is live.

How many IPs / websites can I host on my server?

iWeb dedicated servers have a limit of 5 IP addresses as standard, although further IP addresses are available upon request with justification. You can host several websites on a single IP address.

See also:
Requesting further IP addresses (Knowledge Base)

What are the different types of RAID?

RAID architectures (0, 1, 5, 10 etc.) are designed to increase data reliability, disk space and/or Input/Output (I/O) performance. Hardware (HW) RAID solutions are specialized hardware components connected to the server motherboard, while software (SW) RAID options are implemented at the operating system level.

See also:
An overview of RAID technology (iWeb Hosting Blog)

What’s different about a server with the Smart Layer?

The Smart Layer uses virtualization to create a portable virtual server that can be managed in the Control Center and easily migrated between servers by raising a ticket (including data, configurations and IP). Servers with the Smart Layer are also deployed faster, within 2 hours. Please note that the Smart Layer uses a small portion of the server’s RAM and does not permit further virtualization on your server.

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Software & Licensing

What software will be installed on my server?

You can choose the software to install by clicking to configure a server. Software options include a range of Linux and Windows Operating Systems, control panels and virtualization software.
iWeb can also provide installation, configuration and management support for a range of other supported software, at a fixed hourly rate or as part of a server management plan.

See also:

Are software licenses included in the price of my server?

When installed by iWeb, the software license costs are included in the total price of your server. When you click to configure a server you will see all available software options and prices. The total price of your server configuration will update according to your software choices, ready for you to review before purchase.

What happens if a software vendor changes its licensing prices?

Software vendors do occasionally change their licensing prices. If a software vendor changes its licensing prices, iWeb will notify you of the details of any changes to future invoices at least one month before the change in licensing prices is applied to your service.

Can I bring my own Microsoft software licenses?

iWeb does not allow you to install or use your own Microsoft software except under the strict conditions that you have valid Microsoft Independent Software Version (ISV) license(s) with Microsoft Software Assurance (SA), and this fact has been formally validated in writing by iWeb.

What virtualization software options are available?

iWeb offers a range of virtualization software options, including VMware, Xen Project or Microsoft Hyper-V. Some virtualization software is available when you click to configure a server. Others require you to start a live chat with a sales advisor or call us for more information.

See also:
Server virtualization options

What software does iWeb support?

Besides the software available when you click to configure a server, iWeb can install many other types of software, including databases and popular CMS software like Joomla, WordPress or Drupal. Options depend on your server configuration.

All software installation, configuration and support is undertaken by a qualified System Administrator, at a fixed hourly rate or as part of a server management plan.

See also:

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Traffic & Bandwidth

What is the pubic bandwidth (uplink port speed) of my server?

Dedicated servers in iWeb’s Montreal data centers have 100Mbps ports as standard, which can be upgraded to 1Gbps upon request. Using a Virtual Private Rack allows you to mix and match redundant 1Gbps and 10Gbps local and public connections.

iWeb dedicated servers in all other data centers in the Internap network have 1Gbps bandwidth as standard.

See also:

How is traffic priced and invoiced?

Most dedicated servers in iWeb’s Montreal data centers feature unmetered traffic, meaning all traffic is included in the price. Some servers in Montreal and all servers in other Internap data centers include a specified amount of traffic in the price then charge for subsequent traffic at a flat rate. For full details, check the server and pricing tables.

In all cases, traffic charges are calculated per calendar month and invoiced separately to the server invoice.

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Data Center & Security

Where is my server hosted?

When you order a server, you can choose between iWeb’s data centers in Montreal (Canada) or a selection of other Internap data centers.

What is the level of data center redundancy?

All our data centers have redundant power supplies and network connections. This N+1 network and power redundancy is designed to maintain network and power availability even in the event of localized outages.

Where is my data and who has access?

You alone control access to the data on your dedicated server. Neither iWeb nor any other third party has access to your data without your express permission. Your data is stored under the laws of the jurisdiction in which the data center is located. For example, data on dedicated servers in iWeb’s Montreal data centers is stored under Canadian data laws.

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What is Dedicated Hosting?

What’s the difference between cloud and dedicated hosting?

Both cloud and dedicated hosting consist of hosted computing and storage that you can access remotely. However, each has its own unique benefits. A dedicated server is a private environment with specific hardware that is dedicated to one host. Cloud hosting is a multi-tenant environment that uses virtualization to provide cost-efficiencies, automation and other convenience features.

What’s the difference between dedicated and shared hosting?

With dedicated hosting, you are the sole user of your private server hardware and bandwidth. With Shared (including Public Cloud, VPS, Shared Web Hosting), the available compute resources, bandwidth and storage capacity are shared with other tenants.

Is a dedicated server the same as a VPS?

A dedicated server is more powerful and secure than a VPS. With a dedicated server, you have dedicated computing resources, storage and bandwidth. With a VPS you share all this with other tenants.

What’s the difference between dedicated servers and bare-metal cloud?

Bare-metal server is a synonymous with dedicated server. Bare-metal cloud is a dedicated server with the billing characteristics of cloud hosting. Bare-metal cloud can be deployed in a matter of minutes rather than hours, and its usage billed hourly or daily instead of monthly. A bare-metal cloud may not be as readily customizable as a dedicated server.

See also:
Internap Bare-Metal Cloud (Internap)

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Still have questions?

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