Hardware Replacement Guarantee

v3 ‐ June 17, 2004
Applicable to all iWeb Technologies Group clients.

By signing up for iWeb Technologies Inc. services on the Internet, or by using any other means of subscription including subscription via a third party, a sales representative or commercialization partner, you benefit from the present hardware replacement guarantee if you are billed directly by iWeb Technologies Inc. As certain restrictions apply, please read the detailed description.

Who may benefit from the guarantee?

The following guarantee is applicable to the renewable services offered by the iWeb Technologies Inc. and that include computer hardware rental which can be found in the dedicated servers section of iWeb’s web site.

Guarantee Terms

iWeb guarantees to its dedicated server clients that defective hardware will be replaced within 4 hours of signaling the problem via the 24/7 emergency telephone line or emergency ticket form, regardless of the time of day. In case of hardware unavailability, a temporary server of similar specifications (if available) will be offered to the client. If the hardware replacement has not be completed within 4 hours and a temporary server has not been made available within this same delay, iWeb will compensate its clients with a credit equivalent to one day for the first 15 minutes of unavailability after the first 4 hours and one day of credit for each of the following hours. The credit can be claimed up to the monthly amount paid for the service.

Exclusions

The guarantee is limited to the hardware owned by iWeb and rented by the client. The guarantee provides for the defective hardware’s replacement and the basic reinstallation of the operating system (if necessary). Once back online, the server will be identical to when it was first delivered. This guarantee does not include data backup nor data restoring. The guarantee only applies to critical hardware failures that affect the server availability.

Claim Procedures

All claims concerning this guarantee must be done using the standard form the “Customer Hub” section of iWeb’s site. All requests must be made within seven (7) days following the end of the month in question. Claims must include the time of the start of the unavailability, the time of the return to normal, the name of the client, the client’s main domain name and the client’s account number. The request will be processed within 10 to 15 days following its reception.

Guarantee Contract

The guarantee is automatically valid for all of iWeb Technologies Inc. subscribers. iWeb reserves the right to modify the present guarantee at any time, without notice. The modifications will be shown on this page.

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