Clear and precise - Our written terms and guarantees

Guaranteed satisfaction or your money back

You can safely try our services for up to 30 days with the possibility to easily get your money back if you are not satisfied or change your mind. No questions asked.

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100% Network and Power Uptime

With a fully redundant network and leading edge hosting infrastructures, iWeb can guarantee 100% Network and Power Uptime with above average SLA credits in case of failure to deliver the stated level of service.

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Hardware replacement in less than 4 hours (not applicable to colocation)

We guarantee that we will replace any failed hardware in a maximum delay of four hours, 24 hours a day, 365 days per year. That’s what we call quality service.

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Terms and usage conditions

All services are subject to the terms of service and by subscribing, the customer agrees to comply. Please read our policies and pay special attention to the restrictions (SPAM and IRCd).

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Privacy Policy

Protecting your privacy is important to us, and iWeb will not sell, lease or exchange your personal information. Our rules of conduct for disclosure of information are described in this policy.

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